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 Tourism New South Wales is committed to maintaining your privacy. Your rights When you use this site, your privacy is protected by the Privacy and Personal Information Protection Act 1998 (NSW) (PPIPA). Tourism New South Wales has introduced practices and procedures to maximise compliance with PPIPA through its Privacy Management Plan . The following statement outlines in some detail the purpose for the collection of your personal information. However, if you would like more information about your rights concerning privacy you can view the organisation’s Privacy Management Plan at this location. If you are a tourism operator, any matter that may be considered as "commercial in confidence" is protected by both the PPIPA and the Freedom of Information Act. Tourism New South Wales’ obligations Tourism New South Wales collects personal information through its Internet site directly from you for various purposes that relate to the development and promotion of tourism in New South Wales. The provision of your personal information on this web site is voluntary. However, it you choose not to provide your information we may not be able to forward the material that you are requesting or to provide you with one of the numerous services available through this web site. At the bottom of this page, this privacy statement details the specific purposes for each one of the Organisation’s Internet collections on this web site. Tourism New South Wales will only disclose personal information about you in accordance with the Information Protection Principles. For more information concerning our privacy policy or information handling practices, please refer to the appropriate sections below. If you feel aggrieved by the conduct of Tourism New South Wales in respect of your privacy, then you are entitled to ask to have that conduct reviewed. If you would like information on how to make an application to have conduct reviewed, contact the Manager, Policy & Planning on 9931 1467. Internet use There are risks associated with the transmission of information over the Internet and you should therefore make your own assessment of the risks in the provision of your information to the Organisation’s Internet site. This web site contains numerous links to other organisation’s web pages. Tourism New South Wales is not responsible for the information handling practices or privacy policies of those other organisations. Tourism New South Wales can of course provide you with an alternative means of dealing with it, or transacting business with it, if you feel uncomfortable with the electronic transmission of information. This site contains cookies. A cookie is a small text file that is sent back to your hard drive from a host webpage. They record your preferences in relation to your use of a site and provide us with other information about your enquiry that allows us to recognise you in the future. The cookies on this site do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the internet. Cookie information is not stored or collected by this Organisation. We also use cookies for security reasons on our sites where we collect your personal information in order to make a payment for either a booking or where we collect your payment to make another form of purchase. These cookies allow you to be recognised to enable a credit card secure payment. These cookies also permit us to keep track of the time you spend on the screen so that after seven (7) minutes our site will automatically terminate the transaction. We do this for your protection to reduce the rise of unauthorised access to your valuable credit card information. Our server cannot find out your name or email address, or anything about your computer, by using cookies. Our cookies can make your next visit to our web page simpler and easier. You may wish to set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to allow it on to your hard drive. However, if you decide to not accept our cookies, some of our web pages may not display properly or you may not be permitted to access certain information. How you can access your personal information You can access any of your personal information that we hold. Tourism New South Wales provides a right of access and alteration to the personal information held about you in accordance with the PPIPA and the Freedom of Information Act. If you would like to know more about the personal information that we may hold on you please e-mail us at corporate@tourism.nsw.gov.au. Once this Organisation receives information from you via email or any of our other on-line applications, your information is stored in a secure environment. Your personal information will not be released unless we reasonably believe that a law requires it or where we seek your express permission to disclose your personal information. Why we collect personal information Tourism New South Wales conducts a large part of its operations over the internet. As part of its function, Tourism New South Wales processes thousands of requests for tour brochures or information, provides avenues for the booking of holidays or facilities, provides opportunities for tourism operators to market and promote their services, sells industry based publications, conducts many exciting competitions and collects information on the types of holidays or events that you, the consumer, would like to see more of in the future so that we can help the tourism industry grow. In order to provide as much information as possible, our web site is quite large. For this reason, we have designed this section in a manner that provides you with a quick and easy pathway to understanding our practices and procedures at each web page. The information is arranged under the following page headings. Scroll down the page to view the personal information collection policy for your area of interest: Publications Publications requiring payment Information Resource Centre Market Research Surveys Corporate & Industry Events Funding Programs Tourism Awards Marketing Opportunities Marketing Planner Get Connected State Tourism Data Warehouse Feedback Publications This page offers an extensive list of free publications. To download the publication, please follow the downloading instructions. The downloading of these publications does not involve the collection of personal information. Publications requiring payment Tourism New South Wales collects your personal information in order to process your request for a publication. Whilst the provision of this information is voluntary, without it we would not be able to process your request for the publication. Your personal information is held by the Visitor Services Agencies (VSA) Shared Services (VSA comprises Tourism New South Wales, Royal Botanic Gardens, Centennial Parklands) to fulfil your order and to gauge the interest in the publications generally. Your credit card information is relayed securely on to the e-gate facility of the ANZ Bank. Should you wish to have access or to change your personal information, please e-mail us at corporate@tourism.nsw.gov.au. Before purchasing online, it’s a good idea to look into whether your credit card offers protection against an unauthorised use of your card. At the end of the transaction once you have completed the information requested, please ensure that you have printed a receipt or copy of the transaction. The VSA has taken all reasonable steps to protect your personal information against loss, unauthorised access, use, modification, unauthorised disclosure or other misuse. Information Resource Centre This page offers an extensive list of free publications. To download the publication, please follow the downloading instructions. The downloading of these publications does not involve the collection of personal information. Your e-mail requests for publications or information are only used by this Organisation to process your request for information and are not collected for any other purpose. After your request for information has been processed, your e-mail request and any personal information it contain is safely destroyed. Market Research Surveys This survey is designed to collect specific market research and/or demographic information that the Organisation may use for planning and strategy development. The personal information that is collected from you by this survey is de-identified so that your identity can no longer be determined. The original survey is held by the Organisation. The information is only used in an aggregated form as statistical information. The statistical information that is collected, is analysed to allow us to deliver more exciting and competitive holiday destinations that in turn allow the tourism industry in this state to grow. Corporate and Industry Events Tourism New South Wales conducts a series of corporate and industry events. These include trade event participation, sales missions, an annual Tourism Seminar, Tourism Industry Forums, Regional Tourism Forums and Partnership Sydney meetings. Where applications or bookings to attend these events are offered on-line, we will ensure that you have been offered the opportunity to be listed on our tourism operator’s database for future events of that kind. We will also indicate if we intend to distribute the participants list to all attendees and you will have the option to have your name deleted from the participants list. Our industry database is held securely by our Organisation and is not disclosed to anyone outside Tourism New South Wales. Should you wish to change any of the your personal information that we hold on our database please contact the Government Planning & Communications Division – Corporate Affairs Unit on 9931 1552 to make any alterations. Funding Programs Tourism New South Wales provides special purpose funding in order to support tourism marketing activities. One such funding program is the Regional Flagship Events Program. Our applications for support under the program are tailored to ensure that we ask solely the information that is required to process your application. Any personal information or financial information that may be sought is treated as "commercial-in-confidence" and is not circulated throughout the Organisation. The circulation of the information is restricted to authorising officers within the Organisation and members of a panel convened by Tourism New South Wales to conduct the assessment process of applications. All funding applications are securely stored on site for approximately 2 years after which they may be archived at the State Records facility or securely destroyed. You may request to have access to your own application for funding by contacting our Industry Strategy & Development Division on 9931 1495. However, you cannot have access to any other person’s application. Should you be the successful applicant to the funding, you and your business may be showcased in one of our media releases or at an industry forum. Should you wish not to be personally identified, please contact our Industry Strategy & Development Division to have your personal information suppressed. Tourism Awards Each year, Tourism New South Wales in association with the New South Wales Tourism Awards for Business Excellence Management Committee, conduct an award program that acknowledges or showcases the excellent business achievements throughout the tourism industry. The information that we collect during this process is collected voluntarily and used to determine which business operator will receive a category award. The information in each entry may be viewed by no more than the Award Co-ordinator, three members of the judging panel, the Chairman of the judging panel and the auditor. The information in the entry is held securely and is not disclosed to anyone outside the above. All entrants (except the winner) will have their entry returned after the winner of each category has been announced. Each category winner’s entry is forwarded to the "Australian Tourism Awards" Management Committee to be judged for an "Australian Tourism Award". Tourism New South Wales may add contact information from an entry to our industry database and offer those tourism operators an opportunity to participate in our industry events. (See Corporate & Industry Events above) Should you be the successful applicant to the award, you and your business may be presented or introduced at one of the Tourism New South Wales industry forums in acknowledgement of your fine achievement. In addition, you and your business may be showcased in a Tourism New South Wales media release and/or one of our marketing activities. Should you wish that neither you nor your business be personally identified, please contact our Government Planning & Communications Division – Corporate Affairs Unit on 9931 1552 to have your personal information suppressed. The award program is independently audited by an external auditor, to ensure the probity of the process of award. During the process of auditing, the independent auditor will also have access to your entry; but strictly in accordance with the auditor’s duties and responsibilities. Marketing Planner This page offers a Marketing Planner as a tool that a tourism operator may use to customise their own marketing plan. Usage of the Tool is free and this organisation does not collect any personal information from the tool itself. Your e-mail requests for information are only used by this Organisation to process your request for information and are not collected for any other purpose. Get Connected If you are a tourism operator and would like to comprehensively display your details on Tourism New South Wales’ consumer websites, visitnsw.com.au and sydneyaustralia.com, you will need to register through the Get Connected membership program. As a tourism operator, your contact details including address, telephone, fax, e-mail address and the name of your designated contact officer are collected by us through this membership program. These details are collected from you voluntarily, but if you do not wish to offer your details we cannot process your request for membership. Membership in this program will ensure that your details are included in our product database which is called the State Tourism Data Warehouse (STDW). The STDW is available to potential consumers via our websites. (See also the privacy statement on the State Tourism Data Warehouse below) In the future, membership will also ensure that you are invited to our corporate and industry events. (See also the privacy statement on Corporate & Industry Events above) Our membership database may also be provided to Local Tourism Associations, Regional Tourism Organisations, the Department of State and Regional Development and the Sydney Harbour Foreshore Authority. The Get Connected membership program offers opportunities to have your business details forwarded to the Australian Tourism Data Warehouse which is the exclusive supplier of tourism product information to the Australian Tourism Commission’s website, australia.com. As an added benefit for those operators who choose to be included in Get Connected Plus, your contact details including address, telephone, fax, e-mail address and the name of your designated contact officer are also included in the Australian Tourism Data Warehouse (ATDW). The ATDW is a joint initiative of all state and territory government tourism organisations and the Australian Tourist Commission (ATC). It provides a central database of tourism product and destination information that is made available to websites including the ATC’s website at australia.com . Tourism New South Wales is not responsible for the information handling practices or privacy policies of the Australian Tourism Commission or the Australian Tourism Data Warehouse. For more information concerning the Australian Tourism Commission’s privacy policy or information handling practices, please refer to the appropriate sections on their site at http://www.atc.australia.com/privacy.asp. The payments for memberships that are collected through this website are collected online through ANZ Bank e-gate, thereby maximising your security. This means that the ANZ Bank is directly collecting your credit card details from you on this page. For more information on internet use please refer to the Internet Use section above. State Tourism Data Warehouse The State Tourism Data Warehouse (STDW) is the database that contains details of the various tourism operators and services within New South Wales. There are two ways in which your information may be listed. All tourism operators and services contained in the STDW are displayed on Tourism New South Wales’ websites as "basic listings". However, by joining the Get Connected program your company details and product information is stored in this database in order to provide a more comprehensive listing to the websites. The STDW is also accessed by the New South Wales tourism industry as a reference tool. For maximum marketing exposure we offer operators in the STDW the opportunity to participate in trade missions, to be included in trade newsletters, and in our trade (wholesale and retail agent) familiarisation visits and various other trade events. Should you wish not to be personally identified, please contact our International Sales & Operations Section on 9931 1419 to have your personal information suppressed. If you do not want your product details stored in the STDW or displayed on the Tourism new South Wales websites please contact getconnected@tourism.nsw.gov.au to have your personal information suppressed. Feedback Tourism New South Wales values any comments you may have concerning the structure or content of this site. Your comments will be kept on file for planning purposes, so that our future upgrades to the site can incorporate the wishes of our users. Your e-mail comments will be kept solely for the purposes of future planning and will not be integrated into any of our consumer databases. We will not disclose your e-mail addresses nor any personal information they may contain, to any one outside this organisation. Should you wish to view your comments at any time please contact us at corporate@tourism.nsw.gov.au. Back to Top |
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